Conditions of Use

Pricing

Prices and specifications are subject to change without notice. CEI Supply reserves the right to correct pricing errors on any/all print or electronic media.

Warranty

CEI Supply warrants its products for quality materials and workmanship. If within 30 days of purchase your CEI Supply teeth, pockets or bolts break during ordinary use, CEI Supply will inspect and replace failed parts. Replacement of failed parts is the sole remedy available under this warranty. CEI Supply is not responsible for shipping cost, time lost, damage to equipment or property or any rental income/expense.

Note: Shattered tungsten carbide tips due to rock or other unyielding material are not replaceable under this warranty.

Privacy policy

Read our Privacy Policy here.

Payment Terms

CEI Supply accepts cash, check*, Visa**, MasterCard**, American Express**, and Discover** cards.

CEI Supply also has in-house financing (through our parent company, Great Northern Equipment Distributing, Inc.) and also through PayPal's BillMeLater.

To use GNE financing, call us at 1-800-333-5234 to get a GNE account number before checking out.

To use BillMeLater, Choose PayPal as your checkout service during the checkout process, select the BillMeLater option, enter two pieces of information, accept the terms and get a decision in seconds.

*A $30.00 handling fee will be applied to NSF checks.

**Your credit/debit card will be authorized (funds held) for the full amount of your order. When you place an order, CEI Supply contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the total funds of the order until the transaction processes in full or the authorization expires, but this isn't an actual charge. The authorization will be removed from your account according to the policies of your bank and actual changes will appear on your card at the time of shipment (or shipments). This policy is in line with other leading online retailers, car rental agencies, hotels, etc. and will assist us in getting your product out in the timeliest manner possible.

Please contact your bank to clarify how long they hold authorizations. This policy can vary greatly by institution. If you have any questions regarding the terms and conditions of your debit or credit card, contact your financial institution using the telephone number found on the back of your card.

Important Sales Tax Information and Exemption Guidelines

Great Northern Equipment Distributing Inc. (GNE) holds nexus or economic nexus in all states except the following: Alaska, Delaware, Hawaii, Montana, New Hampshire, Oregon, and the District of Columbia.

For transactions delivered to Alabama, GNE collects simplified sellers use tax and remit directly to the Alabama Department of Revenue on your behalf. Our Seller’s Program Account Number is SSU-R010053684.

We understand that many of our customers may qualify for a sales tax exemption. If your business is exempt from sales tax in any state where GNE has nexus, sales tax will be charged unless we have a valid exemption certificate on file for your account.

Submitting Exemption Certificates

To ensure your purchases are processed as tax-exempt, please submit completed, signed, and currently dated Sales Tax Exemption Forms for all applicable states. Email your forms to us at [email protected] .

We utilize Avalara, a trusted third-party vendor, to manage exemption certificates. Periodic emails may be sent from Avalara requesting updates or validations of your exemption certificate(s).

Important Notes on Certificate Forms

If you are using the Uniform Sales & Use Tax Certificate – Multi-jurisdiction, please note it is not accepted in the following states: Indiana, Mississippi, and Louisiana. For each state, a valid ID number must be included.
If you are using the Streamlined Sales Tax Form, it is not accepted in these states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, New Mexico, New York, Pennsylvania, South Carolina, Texas, and Virginia. A valid ID number is required for each state in which you are claiming exemption.

Legal and Compliance Information

Exemption certificates are legal documents. If you have questions about exemption certificates, sales tax compliance, or state-specific tax laws, we encourage you to contact the appropriate State Department of Revenue for guidance.